Terms of service
Please read the information regarding General Terms and Conditions carefully.
General Information
I provide training, coaching, consulting and group offers in accordance with these General Terms and Conditions. By placing an order, the customer (hereafter also referred to as the Client) is deemed to have accepted these terms and conditions. Additional agreements are only binding of they are confirmed by me in writing.
The contracts concluded by me are service contracts, unless agreed otherwise in writing. The object of the contract is therefore the provision of the agreed services, not achievement of a specific result. I do not owe a specific economic result. My opinions and recommendations do not replace the client’s decision under any circumstances.
I provide my services based on the data and information provided by the Client or their representatives. The client is responsible for the factual accuracy and completeness of the information.
The support of Tessy Beckené is not a substitute for medical or psychological diagnosis or care.
Registration and conclusion of contract
The client will receive a confirmation of registration for the attendance workshops, training courses, coaching or consulting sessions or online programs. We conclude a coaching or consulting contract or confirm verbal agreements by email or What’s app.
Data storage
By registering, the participant agrees to the automatic processing of personal data for the purposes of the coaching or consulting session or the seminar, as well as for later use of information.
Terms of payment
Individual Coaching
Booked coaching packages must be paid in full before the first coaching session or at the end of the coaching session in person.
Group Workshops
The fee for the Workshops will be charged after the registration confirmation. The Participant must pay the fee for the course before the start of the workshop.
Training and seminars
The fee for the Training or seminars will be charged after the registration confirmation. The Participant must pay the fee for the course before the start of the Training or seminar.
On site offers
The fee for offers that take place on a site or at the client’s home will be charged after the booking. The Client must pay the full fee for the booking before the appointment or after the appointment in presence.
Withdrawal and termination by the Client
Group Workshops
You can cancel your registration free of charge up to 14 days before the Workshop. Cancellation must be done in writing. In case of cancellation up to 7 days before the start of the Workshop, 50% of the fees plus the statutory VAT are due. If you cancel your registration within 3 working days before the Workshop or do not appear, 100% of the fees are due plus VAT. This does not apply when naming a replacement Participant. Re-booking to another workshop on another date is possible from 14 working days before the start of the workshop or seminar.
Individual Coaching
Cancellation or postponement of a single Coaching session is possible up to 24 hours before the appointment.
Withdrawal from a coaching package already booked is not possible. If the Client decides not to use all sessions included in the package, his obligation to pay the coaching package in full does not expire. A postponement of appointments is possible up to 24 hours before the appointment.
On site offers
The booking can be cancelled free of charge up to 7 days before the appointment or the workshop. In case of a cancellation up to 2 days before the start, 50% of the fees plus the statutory VAT are due. If you cancel your registration within 48 hours before the workshop or do not show up, 100% of the fees plus VAT are due. Re-booking to another dat eis possible from 7 days before the date if there are important reasons.
Withdrawal and termination by the contractor
Cancellation of group Workshops
I Reserve the right to cancel group Workshops up to 2 working days before the start for important reasons (for example if the Minimum number of participants is not reached or if the Speaker is absent due to illness on short notice). In case of cancellation, I will offer an alternative date. Otherwise, the Client will be refunded any fees already paid.
Cancellation of coaching sessions
I, Tessy Beckené, reserve the right to cancel a coaching appointment for important reasons, in case of illness or incapacitation. A new date is agreed upon after consultation with the Client. Tessy Beckené is not liable in this case for already booked travels by car (e.g. rental car), train or plane.
Cancellation of online programs and trainings
I, Tessy Beckené, reserve the right to remove participants from the program even after the start of a coaching package or training, if I have the impression that this is for the highest benefit of the participant and/or the group. Reasons for such an exclusion exist if the coach has concluded the he cannot support the client in the form required for the personal situation of the participant. In addition, exclusion my occur if the coach determines that a participant is hindering the development of the whole group or uses the course space in a way that is not beneficial to the group. In such a case, the course fee will refunded pro rata at the time of exclusion.
Change of trainer or location
Details of the program and the use of the announced trainers can be changed for important reasons while maintaining the overall character and high-quality standards. A change of trainer or place of instruction does not entitle the participant to withdraw or to reduce the fee.
Image and sound recordings
Image, film and/or sound recordings are made of some live content of the offers by Tessy Beckené. Recordings may be done with permission of the participants. By participating in such offers, the participant grants Tessy Beckené the right to produce image and sound recordings on such events without remuneration, and to evaluate advertising purposes comprehensively and without limitation in all media, and to transfer them for processing to third parties.
Copyright
I reserve all rights, including those of translation, reprinting and duplication of the training documents or parts thereof. No part of the training materials may – even in extracts – be reproduced, processed using electronic systems, distributed or used for public reproduction, without my written permission.
Liability
In my trainings, workshops and individual coaching or consulting sessions, the content and exercises are designed so that an attentive and embodied participant can achieve their goals. However, I, Tessy Beckené, am not liable for the success of the coaching, training or workshop.
Confidentiality and data protection
I, Tessy Beckené, undertake to maintain confidentiality with third parties even after termination of the contract regarding all operational, business, and private matters of the client that have become known within the scope of the activity. The customer’s data is stored by Tessy Beckené in accordance with the Data Protection Act. Personal data of customers will not be passed on to third parties. Details can be found in the Privacy Policy.
Severability clause
In the even of the invalidity of individual clauses of these terms and conditions, the validity of the remaining clauses shall remain unaffected.
Status: 21.01.24